FAQ

Mealzo is a Bangkok meal-plan service built around you. Choose Balanced, Weight Loss, High Protein or Vegetarian, pick 3 to 30 days, and get fresh meals…

How long are the plans?

From a short Trial package up to 30 days. Pick whatever suits you.

Can I skip a day?

Yes, just let us know by 6:00 PM the day before.

Can I pause my plan?

Yes. Pause it and come back whenever you're ready.

How can I pay?

International credit and debit cards.

Do you accommodate allergies and pork-free meals?

Tell us your allergens and preferences and we'll flag them. Pork-free options are available.

How many meals per day can I choose?

You can choose 3 or 5 meals a day, matched to your plan and goal.

What calorie levels are available?

Plans come in calorie ranges (e.g. 1500–1800 kcal), set by our nutritionist to match your goal.

Where do you deliver?

We deliver across central Bangkok — Sukhumvit, Silom, Sathorn, Bang Na, Phrom Phong, On Nut and beyond.

When do you deliver the meals?

We cook fresh every morning and deliver daily within your chosen time window.

When can I start my package?

You pick the start date at checkout — usually the next available delivery day.

Do you accommodate allergies?

Yes — tell us your allergies and our nutritionist will adjust your menu.

Do you offer special diets?

Yes — vegetarian, vegan, keto, low-carb, gluten-free and more.

What payment methods do you accept?

Major cards (Visa, Mastercard).

Can I cancel my package?

Yes, you can cancel anytime from your account before the next billing period.

What is your refund policy?

Unused days are refundable or credited to your account in line with our terms.

Can I change my delivery address?

Yes, update the address in your account before the daily cut-off.

How do I store and reheat the meals?

Keep them refrigerated and reheat in the microwave for 1–2 minutes.

How can I contact support?

Reach us via the contact form, chat, or the phone number in the footer.