Answers to common questions about Mealzo Bangkok meal plans, calories, allergens, packages, delivery and PromptPay payments.
From a short Trial package up to 30 days. Pick whatever suits you.
Yes, just let us know by 6:00 PM the day before.
Yes. Pause it and come back whenever you're ready.
PromptPay using Thai QR. Card payments are not available at the moment.
Yes. No-pork is available as a dietary preference option.
You can choose 3 or 5 meals a day, matched to your plan and goal.
Plans are available in six calorie levels, from 1200 to 2500 kcal per day.
We deliver across Bangkok.
Meals are delivered daily in your chosen window: 06:00 to 09:00 or 17:00 to 20:00.
You pick the start date at checkout, usually the next available delivery day.
Tell us your allergens when ordering. Dishes containing a declared allergen are automatically excluded, but our kitchen is not allergen-free, so this is not a guarantee.
Yes: vegetarian, vegan, keto, low-carb, gluten-free and more.
Yes. Before the first cut-off, you receive a full refund. After that, days already sent to production are deducted, and eligible unused future days are refunded proportionally.
Before the first cut-off, cancellation is fully refundable. After that, refunds exclude days already sent to production, and eligible unused future days are refunded proportionally.
Yes, update the address in your account before the daily cut-off.
Keep them refrigerated and reheat in the microwave for 1-2 minutes.
Contact us through the contact form, at contact@mealzo.store, or through chat in your customer account when logged in.