Delete your account

How to delete your Mealzo account

You can delete your account and the personal data linked to it at any time. There are two ways:

1. In the app

Open the Mealzo app and go to Profile → Delete account. Confirm with your password. Your account is closed immediately.

2. By e-mail

If you no longer have the app installed, send a request from the e-mail address linked to your account to hello@mealzo.store with the subject "Delete my account". We will confirm and process the request within 14 days.

What is deleted

• Your name, e-mail address, phone number and delivery addresses
• Your allergen profile, spice preference and notification settings
• Access to this account is closed permanently — you can create a new account with the same e-mail later

What we keep

Tax invoices and order records are kept for the period required by Thai accounting law. They are no longer linked to a usable customer profile.

An account with an active or paused meal package, or an order awaiting payment, cannot be deleted until the package ends or is cancelled — contact us and we will help.